The shipment of goods is subject to the favorable opinion of our bank credit insurance.

The confirmation of the received order and the shipment of goods will have as an unavoidable condition the credit insurance of the customer by our credit insurance. After receiving the consent of this institution and as long as the consent persists until the time of delivery, we may grant payments via bank receipt. Otherwise, we will be obliged to request payment by advance bank transfer.

Payment by advance bank transfer may still be requested in the case of orders with urgent delivery from new customers to avoid waiting for the response from the credit insurance (5-20 days).

All order proposals are subject to our approval and will be valid for LOTTI IMPORTEX s.r.l. only after the order confirmation sent by us. Our failure to confirm/partial or total processing of the received order will not give the buyer any direct claims for any reason. Quantities may be decreased or modified without notice based on our availability or to better fit original packaging. Models represented in catalogs or trade fair exhibitions may be subject to changes and improvements without notice and are not binding.

Retention of Ownership: The supply of goods is considered made and accepted with the reservation of ownership until the total fulfillment of the payment obligations assumed by us. Delivery terms are understood as non-binding but only indicative. In the event of non-delivery or delay in shipment, the buyer cannot request compensation or refuse the ordered goods already shipped under any circumstances. The goods are considered sold ex our warehouse in Poggio Rusco (MN), so (even if shipped carriage paid) the goods always travel at the buyer's risk and peril.

For any complaints due to missing or damaged goods, packages, the presence of damages, or delays in delivery that may have occurred during transport or unloading of the goods, the customer must exclusively contact the courier at the time of delivery. The recipient must address any relevant issues with the courier before signing the transport documents. Any unpaid expenses will be borne by the customer. Interest charges will be levied on amounts to be paid in our favor at percentages equivalent to those in use in bank credits. For all legal purposes, the court of MANTOVA is considered competent, and all the above-mentioned general sales conditions are accepted by the customer when placing an order, even if not explicitly stated.

4. For amounts higher than the minimum return, the defective goods must be returned in a single shipment in the year following the purchase. If the return does not exceed the indicated minimum, cumulative returns of defective goods at the origin will be accepted only for goods supplied in the 5 years preceding the return year.

5. The returned material must originate from and have been invoiced directly by Lotti Importex srl.

6. The returned material must be genuinely non-functional or defective.

7. The returned material must be shipped to our warehouse at the customer's expense, accompanied by the regular return invoice containing references to the purchase invoice as prescribed by current tax laws.

8. The customer must provide references related to the purchase invoices.

9. The material must be returned in its original packaging, still in good condition and showing no signs of wear or misuse, labeling, damage from attempted repairs, impacts, or falls.

10. The material must not have been sold as stock material at special prices.

11. Returns of fiber optic items or other items with repairable defects or damages (for which we will provide spare parts free of charge if necessary) are not accepted.